Shipping policy
Shipping Policy
Thank you for shopping with Velmora. We want your order to reach you as smoothly as possible. Please review the information below regarding order processing, shipping, and delivery.
Free Shipping
Velmora currently offers free standard shipping on eligible U.S. orders for the Velmora AI 360° Tracking Creator Kit.
Any applicable shipping charges, if introduced for additional destinations or services, will be displayed at checkout before your order is completed.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully confirmed.
Processing time is separate from shipping transit time.
Orders placed on weekends or holidays may begin processing on the next business day.
Estimated Delivery
After processing, standard delivery is typically estimated at approximately 5–11 business days.
These delivery times are estimates rather than guarantees. Actual delivery may vary depending on the destination, carrier operations, inventory availability, customs or inspection procedures, weather conditions, peak shopping periods, or other circumstances outside our reasonable control.
Order Tracking
When tracking information becomes available, it will be provided through your order confirmation or shipping notification.
Please allow some time for tracking information to update after your order has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at adriana@velmorasale.com.
We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
Delayed Orders
Occasionally, shipments may experience delays caused by carrier disruptions, customs or inspections, inventory availability, severe weather, holidays, or other events outside our reasonable control.
If your order is taking significantly longer than the estimated delivery window, please contact us so we can review the available tracking information and assist you.
Lost or Missing Packages
If tracking information indicates that your package may be lost or if it has not arrived within a reasonable period after the estimated delivery window, please contact us at adriana@velmorasale.com.
We will review the shipment information and work with the appropriate fulfillment or shipping provider to determine the next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photographs or video of the item and packaging so we can evaluate the issue.
Damaged, defective, and incorrect items are handled according to our Returns & Refunds Policy.
International Shipping
Availability, shipping costs, and delivery times for destinations outside the United States may vary and will be shown at checkout when available.
Questions
For questions regarding shipping or an existing order, contact us at: