Refund policy
Returns & Refunds Policy
We want you to feel confident shopping with Velmora. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be in the same condition in which you received it, with all included accessories, components, and original packaging whenever reasonably possible.
For the Velmora AI 360° Tracking Creator Kit, all included components such as the tripod, remote control, and device accessories must be returned together.
To start a return, please contact us at adriana@velmorasale.com before sending the product back. If your return is accepted, we will provide return instructions and the appropriate return address.
Please do not send products back without first contacting us. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
We may request photos or video of the product and packaging to help us resolve the issue.
If the product is confirmed to be damaged, defective, or incorrect, Velmora will cover the applicable return or replacement costs.
Return Shipping
For returns based on a change of mind or personal preference, the customer is responsible for return shipping costs.
If the return is due to a confirmed damaged, defective, or incorrect item, Velmora will provide appropriate return or replacement instructions at no additional return-shipping cost to the customer.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make every reasonable effort to cancel the order before it enters fulfillment. Once an order has been processed or shipped, it may no longer be possible to cancel it, and the normal return process will apply after delivery.
Exchanges
If you received a damaged, defective, or incorrect item, contact us and we will determine the most appropriate solution, which may include a replacement or refund.
Questions
If you have questions about a return or refund, contact us at: